Abram Interstate Insurance Services, Inc., CMGA

Helping Independent Insurance Agents Since 1996

4 Tips to Customer Service This Holiday Season

Published on December 10, 2015

This is a busy time of year. Obviously.

We’re all hustling about trying to fit in work deadlines, personal plans and tasks, and we’re trying to make sure that we enjoy the holiday season and that everything looks perfect and “Merry & Bright.”

That means that it’s easy for Insurance Agents and customers alike to feel frazzled and short with each other. Fight that urge.

If there’s one thing you can do to help your agency this holiday season, it’s having patience and making sure your customer still feels valued in your interactions with them.

Here’s 4 simple customer appreciation ideas to help your insurance agency this holiday season:

Insurance Agents | Abram Interstate | Wholesale Insurance

photo credit: Joy via photopin (license)

  1. Have your office prepped for walk-in customers. Have candy available to them. Offer them some hot chocolate or coffee.
  2. Make them feel welcomed. Even if you’re extremely busy, take a deep breath, smile sincerely (remember your business wouldn’t be there without your customers), and try not to rush them.
  3. Have a stack of Holiday cards on your desk ready to write in. Anytime someone finishes binding a policy with you, scribble a short thank you to them and pop it in the mail right away so you don’t forget.
  4. Send holiday cards and/or a small gift (ideas: gift certificates to the movies or a restaurant, a See’s candy box, etc.) to your long-standing loyal customers and/or your biggest volume customers. You want to make sure the folks that have helped your business along don’t go unnoticed just because they’re not doing business with you directly this month.

Above all, try to have patience in all your interactions and remember to be thankful for those you do business with. Without your customers, where would you be?

And to you, OUR customer here at Abram Interstate, we want to say thank you for YOUR business. Quote Online HERE today for those risks you need right away.

We’re here to help you help your customer.


Abram Interstate Insurance Services, Inc. is a California wholesale insurance broker (CMGA) that has licensing and expertise to place business in both admitted and non-admitted markets for Personal Lines Insurance, Commercial Lines Insurance, and Agribusiness Insurance in California and surrounding areas.

Quote Online Today.